Terms & Conditions
Welcome to Eitara, a brand owned and operated by RN HIVE ASSOCIATES.These Terms & Conditions (“Terms”) govern your access to and use of our website, products, and services. By browsing, purchasing, or interacting with Eitara, you agree to be legally bound by these Terms.
1. About Eitara
Eitara is a women’s clothing brand offering thoughtfully designed garments rooted in craftsmanship, elegance, and individuality. All products are created with care, and slight variations are inherent to the nature of handcrafted or small-batch production.
2. Eligibility & User Responsibility
By using our services, you represent and warrant that:
- You are at least 18 years of age
- You have the legal capacity to enter into a binding contract under the Indian Contract Act, 1872
- All information provided by you is accurate, current, and complete
You agree not to misuse the platform for unlawful or fraudulent activities. We reserve the right to suspend or terminate access if any violation is suspected.
- You are at least 18 years of age
- You have the legal capacity to enter into a binding contract under the Indian Contract Act, 1872
- All information provided by you is accurate, current, and complete
You agree not to misuse the platform for unlawful or fraudulent activities. We reserve the right to suspend or terminate access if any violation is suspected.
3. Product Representation & Disclaimer
All products are described and displayed with the utmost accuracy; however, slight variations in color, texture, or finish may occur due to:
- Fabric nature
- Dyeing processes
- Screen/display differences
Such variations do not constitute defects.
We do not guarantee that product images will appear identical across all devices.
- Fabric nature
- Dyeing processes
- Screen/display differences
Such variations do not constitute defects.
We do not guarantee that product images will appear identical across all devices.
4. Pricing & Errors
- All prices are listed in Indian Rupees (INR) and are inclusive/exclusive of taxes as specified
- We reserve the right to modify pricing without prior notice
- In case of pricing errors, typographical mistakes, or system inaccuracies, Eitara reserves the right to:
a. Cancel the order
b. Refund the paid amount
c. Request confirmation before processing
- We reserve the right to modify pricing without prior notice
- In case of pricing errors, typographical mistakes, or system inaccuracies, Eitara reserves the right to:
a. Cancel the order
b. Refund the paid amount
c. Request confirmation before processing
5. Orders & Acceptance
Full payment must be made through approved payment methods (UPI, cards, bank transfer, or digital wallets)
- Orders are processed only after successful payment confirmation
- We do not store sensitive financial data such as card or banking details
- All transactions are subject to validation checks and authorization by payment gateways.
- Orders are processed only after successful payment confirmation
- We do not store sensitive financial data such as card or banking details
- All transactions are subject to validation checks and authorization by payment gateways.
6. Payments & Transactions
- Full payment must be made through approved payment methods, including UPI, credit/debit cards, bank transfers, or authorized digital wallets
- Orders will be processed only upon successful payment confirmationWe do not store or have access to any sensitive financial information, such as card or banking details.
- All transactions are securely handled by trusted third-party payment gateways
- All payments are subject to verification, validation checks, and authorization by the respective payment service providers
Partial Payments
- In select cases, Eitara may, at its sole discretion, allow partial payment upon prior request and approval
For such orders:
- An advance payment must be made to confirm the order
- The remaining balance amount must be paid at the time of delivery
- In cases where the customer fails to complete the payment at delivery:
a. Eitara reserves the right to withhold delivery or cancel the order
b. The advance amount may be treated as non-refundable, to cover production and operational costs
- Orders will be processed only upon successful payment confirmationWe do not store or have access to any sensitive financial information, such as card or banking details.
- All transactions are securely handled by trusted third-party payment gateways
- All payments are subject to verification, validation checks, and authorization by the respective payment service providers
Partial Payments
- In select cases, Eitara may, at its sole discretion, allow partial payment upon prior request and approval
For such orders:
- An advance payment must be made to confirm the order
- The remaining balance amount must be paid at the time of delivery
- In cases where the customer fails to complete the payment at delivery:
a. Eitara reserves the right to withhold delivery or cancel the order
b. The advance amount may be treated as non-refundable, to cover production and operational costs
7. Shipping, Delivery & Risk Transfer
Estimated delivery timeline:
- 5–15 working days (may vary)
- Delivery timelines are indicative and not guaranteed
Risk & Ownership
Risk of loss or damage transfers to the customer upon delivery
Delays
We are not liable for delays caused by:
a. Natural disasters
b. Government restrictions
c. Logistics or courier disruptions
d. Events beyond reasonable control
- 5–15 working days (may vary)
- Delivery timelines are indicative and not guaranteed
Risk & Ownership
Risk of loss or damage transfers to the customer upon delivery
Delays
We are not liable for delays caused by:
a. Natural disasters
b. Government restrictions
c. Logistics or courier disruptions
d. Events beyond reasonable control
8. Return & Refund Policy
At Eitara, every garment is crafted with intention, care, and attention to detail. We hope you truly love what you receive. However, in the rare instance that something isn’t right, this policy outlines how we handle returns, refunds, and related requests clearly and fairly.
1. Return Eligibility
We accept returns under the following conditions:
- Return requests must be initiated within 7 days from the date of delivery
- The product must be:
a. Unused
b.Unwashed
c.Unworn
- In original condition with all tags and packaging intact
- Non-Returnable ItemsCustomized, altered, or made-to-order garmentsItems purchased during special sales or clearance (if specified)
Exception: Such items may only be eligible for return in case of a verified manufacturing defect or incorrect product delivery.
2. Return Request Process
To initiate a return:
- Contact us within the eligible timeframe at myeitara@gmail.com
- Share: Order number
- Reason for return
- Supporting images (if applicable)
Once your request is reviewed and approved, we will provide detailed return instructions.
Note: Returns sent without prior approval may not be accepted.
3. Return Shipping Responsibility
- Customers are responsible for return shipping charges, unless:
a.The item received is defective
b. The wrong product was delivered
c. We strongly recommend using a reliable, trackable courier service, as Eitara is not responsible for items lost or damaged during return transit.
4. Quality Inspection & Approval
All returned items undergo a strict quality check upon receipt.
Eitara reserves the right to:
- Approve or reject returns based on product condition
- Decline returns that show signs of use, damage, or alteration.
- Our decision post-inspection shall be considered final.
5. Refund Process
Once your return is approved:
- Refunds will be processed within 7–10 business days
- The amount will be credited to your original payment method
Important Notes
- Shipping charges (if any) are non-refundableIn case of prepaid orders, refunds will be made to the original source
- For COD (if applicable), refunds may be processed via bank transfer
6. Exchanges
Currently, we do not offer direct exchanges.If you wish to change size or style:
- Initiate a return (if eligible)Place a new order separately
(Size exchanges may be considered in specific cases at Eitara’s discretion.)
7. Damaged, Defective, or Incorrect Items
We take utmost care in quality control. However, if you receive a defective or incorrect item:
- Notify us within 48 hours of delivery
- Share clear images/videos of the issue
Upon verification, we will:
- Arrange a replacement, or
- Issue a full refund, as applicable
8. Cancellation & Refund (Pre-Dispatch)
- Orders can be cancelled within 24 hours of placement
- If cancelled within this window, a full refund will be processed
- Orders already in production or dispatched cannot be cancelled
1. Return Eligibility
We accept returns under the following conditions:
- Return requests must be initiated within 7 days from the date of delivery
- The product must be:
a. Unused
b.Unwashed
c.Unworn
- In original condition with all tags and packaging intact
- Non-Returnable ItemsCustomized, altered, or made-to-order garmentsItems purchased during special sales or clearance (if specified)
Exception: Such items may only be eligible for return in case of a verified manufacturing defect or incorrect product delivery.
2. Return Request Process
To initiate a return:
- Contact us within the eligible timeframe at myeitara@gmail.com
- Share: Order number
- Reason for return
- Supporting images (if applicable)
Once your request is reviewed and approved, we will provide detailed return instructions.
Note: Returns sent without prior approval may not be accepted.
3. Return Shipping Responsibility
- Customers are responsible for return shipping charges, unless:
a.The item received is defective
b. The wrong product was delivered
c. We strongly recommend using a reliable, trackable courier service, as Eitara is not responsible for items lost or damaged during return transit.
4. Quality Inspection & Approval
All returned items undergo a strict quality check upon receipt.
Eitara reserves the right to:
- Approve or reject returns based on product condition
- Decline returns that show signs of use, damage, or alteration.
- Our decision post-inspection shall be considered final.
5. Refund Process
Once your return is approved:
- Refunds will be processed within 7–10 business days
- The amount will be credited to your original payment method
Important Notes
- Shipping charges (if any) are non-refundableIn case of prepaid orders, refunds will be made to the original source
- For COD (if applicable), refunds may be processed via bank transfer
6. Exchanges
Currently, we do not offer direct exchanges.If you wish to change size or style:
- Initiate a return (if eligible)Place a new order separately
(Size exchanges may be considered in specific cases at Eitara’s discretion.)
7. Damaged, Defective, or Incorrect Items
We take utmost care in quality control. However, if you receive a defective or incorrect item:
- Notify us within 48 hours of delivery
- Share clear images/videos of the issue
Upon verification, we will:
- Arrange a replacement, or
- Issue a full refund, as applicable
8. Cancellation & Refund (Pre-Dispatch)
- Orders can be cancelled within 24 hours of placement
- If cancelled within this window, a full refund will be processed
- Orders already in production or dispatched cannot be cancelled
9. Garment Care Disclaimer
Customers are responsible for following care instructions:
- Recommended: Dry clean only, unless specified otherwise
Eitara is not liable for damage caused due to:
- Improper washing
- Mishandling
- External alterations
- Recommended: Dry clean only, unless specified otherwise
Eitara is not liable for damage caused due to:
- Improper washing
- Mishandling
- External alterations
10. Intellectual Property Rights
All intellectual property, including but not limited to:
- Designs
- Logos
- Text
- Images
-Website content
are the exclusive property of Eitara.
Unauthorized reproduction, distribution, or commercial use is strictly prohibited and may result in legal action under applicable laws, including the Copyright Act, 1957.
- Designs
- Logos
- Text
- Images
-Website content
are the exclusive property of Eitara.
Unauthorized reproduction, distribution, or commercial use is strictly prohibited and may result in legal action under applicable laws, including the Copyright Act, 1957.
11. Privacy & Data Protection
We are committed to protecting your personal data in accordance with applicable Indian laws, including the Information Technology Act, 2000.
- Data is collected solely for order processing and communication
- We do not sell or misuse personal information
- Data may be shared only with trusted service providers for order fulfillment
For detailed information, please refer to our Privacy Policy.
- Data is collected solely for order processing and communication
- We do not sell or misuse personal information
- Data may be shared only with trusted service providers for order fulfillment
For detailed information, please refer to our Privacy Policy.
12. Communication Consent
By using our services, you consent to receive:
- Transactional messages (order updates, delivery alerts)
- Customer service communications
- Promotional content (only with consent)
You may opt out of marketing communications at any time.
- Transactional messages (order updates, delivery alerts)
- Customer service communications
- Promotional content (only with consent)
You may opt out of marketing communications at any time.
13. Limitation of Liability
To the fullest extent permitted by law:
- Eitara shall not be liable for indirect, incidental, special, or consequential damages
- Liability shall be limited strictly to the value of the purchased product
- Eitara shall not be liable for indirect, incidental, special, or consequential damages
- Liability shall be limited strictly to the value of the purchased product
14. Indemnity
You agree to indemnify and hold harmless Eitara, its owners, employees, and affiliates from any claims, damages, losses, or liabilities arising from:
- Breach of these Terms
- Misuse of products or services
- Violation of applicable laws
- Breach of these Terms
- Misuse of products or services
- Violation of applicable laws
15. Force Majeure
Eitara shall not be held liable for failure or delay in performance due to events beyond reasonable control, including but not limited to:
- Natural calamities
- Acts of government
- Pandemics
- Strikes or supply chain disruptions
- Natural calamities
- Acts of government
- Pandemics
- Strikes or supply chain disruptions
16. Governing Law & Jurisdiction
These Terms shall be governed by and interpreted in accordance with the laws of India.
All disputes shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu.
All disputes shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu.
17. Amendments
Eitara reserves the right to update or modify these Terms at any time without prior notice. Continued use of our services constitutes acceptance of the revised Terms.
18. Contact Information
For any legal, customer service, or general inquiries:
Eitara by RN HIVE ASSOCIATES
Email: myeitara@gmail.com
WhatsApp: +91 96000 92233
Instagram: @eitara__
Website: myeitara.com
Eitara by RN HIVE ASSOCIATES
Email: myeitara@gmail.com
WhatsApp: +91 96000 92233
Instagram: @eitara__
Website: myeitara.com
Final Note
At Eitara, we strive to balance craftsmanship with clarity, and elegance with accountability. These Terms are designed to protect both you and our brand, ensuring a relationship built on mutual trust and respect.